/**
 * Customer Portal - Ticket System Styles
 * Enhanced UI with beautiful blue/grey color scheme
 */

/* =============================================================================
   CSS Variables - Blue/Grey Theme
   ============================================================================= */

:root {
    --cas-primary: #0084FF;
    --cas-primary-dark: #0066CC;
    --cas-primary-light: #E6F3FF;
    --cas-success: #10B981;
    --cas-success-light: #D1FAE5;
    --cas-danger: #EF4444;
    --cas-danger-light: #FEE2E2;
    --cas-warning: #F59E0B;
    --cas-warning-light: #FEF3C7;
    --cas-grey-50: #F9FAFB;
    --cas-grey-100: #F3F4F6;
    --cas-grey-200: #E5E7EB;
    --cas-grey-300: #D1D5DB;
    --cas-grey-400: #9CA3AF;
    --cas-grey-500: #6B7280;
    --cas-grey-600: #4B5563;
    --cas-grey-700: #374151;
    --cas-grey-800: #1F2937;
    --cas-grey-900: #111827;
    --cas-border-radius: 10px;
    --cas-shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.05);
    --cas-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
    --cas-shadow-lg: 0 4px 16px rgba(0, 0, 0, 0.12);
}

/* =============================================================================
   Support Page Layout
   ============================================================================= */

.cas-support-page {
    max-width: 1400px;
    margin: 0 auto;
    padding: 20px;
}

.cas-support-header {
    text-align: center;
    margin-bottom: 0;
    padding: 30px 20px;
    background: linear-gradient(135deg, var(--cas-primary) 0%, var(--cas-primary-dark) 100%);
    border-radius: var(--cas-border-radius);
    border: none;
    box-shadow: var(--cas-shadow-lg);
}

.cas-support-header h1 {
    font-size: 32px;
    font-weight: 700;
    color: #ffffff;
    margin: 0 0 12px 0;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.cas-support-header h1 .dashicons {
    font-size: 40px;
    width: 40px;
    height: 40px;
    color: var(--cas-primary);
    background: #ffffff;
    border-radius: 50%;
    padding: 8px;
    box-shadow: var(--cas-shadow);
    /* Center the icon properly within the circle */
    display: flex;
    align-items: center;
    justify-content: center;
    line-height: 1;
}

.cas-support-description {
    font-size: 16px;
    color: #ffffff;
    margin: 0 0 24px 0;
    line-height: 1.6;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}

#cas-create-ticket-btn {
    background: var(--cas-primary);
    color: #ffffff;
    border: none;
    padding: 14px 32px;
    font-size: 16px;
    font-weight: 600;
    border-radius: var(--cas-border-radius);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    transition: all 0.3s ease;
    box-shadow: var(--cas-shadow);
}

#cas-create-ticket-btn:hover {
    background: var(--cas-primary-dark);
    transform: translateY(-2px);
    box-shadow: var(--cas-shadow-lg);
}

#cas-create-ticket-btn .dashicons {
    font-size: 20px;
    width: 20px;
    height: 20px;
}

.cas-support-container {
    display: grid;
    grid-template-columns: 350px 1fr;
    gap: 24px;
    align-items: start;
}

/* =============================================================================
   Tickets Sidebar
   ============================================================================= */

.cas-tickets-sidebar {
    background: #ffffff;
    border-radius: var(--cas-border-radius);
    border: 1px solid var(--cas-grey-200);
    box-shadow: var(--cas-shadow);
    padding: 24px;
    position: sticky;
    top: 80px;
    max-height: calc(100vh - 100px);
    overflow-y: auto;
}

.cas-tickets-search {
    position: relative;
    margin-bottom: 20px;
}

.cas-tickets-search input {
    width: 100%;
    padding: 12px 44px 12px 16px;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    font-size: 14px;
    transition: all 0.2s ease;
    background: var(--cas-grey-50);
}

.cas-tickets-search input:focus {
    outline: none;
    border-color: var(--cas-primary);
    box-shadow: 0 0 0 3px var(--cas-primary-light);
    background: #ffffff;
}

.cas-tickets-search input::placeholder {
    color: var(--cas-grey-400);
}

.cas-tickets-search .dashicons {
    position: absolute;
    right: 14px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--cas-grey-400);
    font-size: 20px;
    width: 20px;
    height: 20px;
    pointer-events: none;
}

.cas-tickets-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 20px;
}

.cas-filter-btn {
    flex: 1 1 auto;
    min-width: fit-content;
    padding: 10px 12px;
    background: var(--cas-grey-100);
    border: 2px solid transparent;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 600;
    color: var(--cas-grey-700);
    cursor: pointer;
    transition: all 0.2s ease;
    text-align: center;
    white-space: nowrap;
}

.cas-filter-btn:hover {
    background: var(--cas-grey-200);
}

.cas-filter-btn.active {
    background: var(--cas-primary-light);
    border-color: var(--cas-primary);
    color: var(--cas-primary);
}

.cas-filter-count {
    display: inline-block;
    margin-left: 6px;
    padding: 2px 8px;
    background: rgba(0, 0, 0, 0.1);
    border-radius: 12px;
    font-size: 11px;
    font-weight: 700;
}

.cas-filter-btn.active .cas-filter-count {
    background: var(--cas-primary);
    color: #ffffff;
}

.cas-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.cas-ticket-item {
    padding: 16px;
    background: var(--cas-grey-50);
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    cursor: pointer;
    transition: all 0.2s ease;
}

.cas-ticket-item:hover {
    background: #ffffff;
    border-color: var(--cas-primary);
    transform: translateX(4px);
    box-shadow: var(--cas-shadow);
}

.cas-ticket-item.closed {
    opacity: 0.7;
}

.cas-ticket-id {
    font-family: 'Monaco', 'Menlo', 'Courier New', monospace;
    font-size: 12px;
    font-weight: 700;
    color: var(--cas-primary);
    margin-bottom: 8px;
    letter-spacing: 0.5px;
}

.cas-ticket-subject {
    font-size: 14px;
    font-weight: 600;
    color: var(--cas-grey-900);
    margin-bottom: 10px;
    line-height: 1.4;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.cas-ticket-meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    font-size: 12px;
}

.cas-ticket-status {
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.cas-ticket-status.status-open {
    background: var(--cas-success-light);
    color: var(--cas-success);
}

.cas-ticket-status.status-awaiting-reply {
    background: var(--cas-warning-light);
    color: #D97706;
}

.cas-ticket-status.status-closed {
    background: var(--cas-grey-200);
    color: var(--cas-grey-600);
}

.cas-ticket-date {
    color: var(--cas-grey-500);
    font-size: 11px;
}

.cas-tickets-loading,
.cas-empty-state-small {
    padding: 40px 20px;
    text-align: center;
    color: var(--cas-grey-500);
}

.cas-tickets-loading .dashicons {
    animation: spin 1s linear infinite;
    font-size: 24px;
    width: 24px;
    height: 24px;
    color: var(--cas-primary);
}

/* =============================================================================
   Main Content Area
   ============================================================================= */

.cas-support-main-content {
    background: #ffffff;
    border-radius: var(--cas-border-radius);
    border: 1px solid var(--cas-grey-200);
    box-shadow: var(--cas-shadow);
    min-height: 600px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.cas-empty-state {
    text-align: center;
    padding: 60px 40px;
    color: var(--cas-grey-500);
}

.cas-empty-state .dashicons {
    font-size: 64px;
    width: 64px;
    height: 64px;
    color: var(--cas-grey-300);
    margin-bottom: 20px;
}

.cas-empty-state h3 {
    font-size: 20px;
    color: var(--cas-grey-700);
    margin: 0 0 12px 0;
}

.cas-empty-state p {
    font-size: 15px;
    color: var(--cas-grey-500);
    margin: 0;
}

/* =============================================================================
   Ticket View Page
   ============================================================================= */

.cas-ticket-view-page {
    max-width: 1000px;
    margin: 0 auto;
    padding: 20px;
}

.cas-ticket-back {
    margin-bottom: 24px;
}

.cas-ticket-back a {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    background: var(--cas-grey-100);
    color: var(--cas-grey-700);
    text-decoration: none;
    border-radius: var(--cas-border-radius);
    font-weight: 600;
    transition: all 0.2s ease;
    border: 2px solid transparent;
}

.cas-ticket-back a:hover {
    background: var(--cas-grey-200);
    border-color: var(--cas-grey-300);
    transform: translateX(-4px);
}

.cas-ticket-header {
    background: linear-gradient(135deg, var(--cas-primary-light) 0%, #ffffff 100%);
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    padding: 30px;
    margin-bottom: 24px;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 20px;
    box-shadow: var(--cas-shadow);
}

.cas-ticket-header-main {
    flex: 1;
}

.cas-ticket-title {
    font-size: 28px;
    font-weight: 700;
    color: var(--cas-grey-900);
    margin: 0 0 16px 0;
    line-height: 1.3;
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.cas-ticket-id-badge {
    display: inline-flex;
    padding: 8px 16px;
    background: var(--cas-primary);
    color: #ffffff;
    border-radius: 8px;
    font-family: 'Monaco', 'Menlo', 'Courier New', monospace;
    font-size: 16px;
    font-weight: 700;
    letter-spacing: 1px;
    box-shadow: var(--cas-shadow);
}

.cas-ticket-meta-info {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    align-items: center;
    font-size: 14px;
}

.cas-ticket-meta-info > span {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--cas-grey-600);
}

.cas-ticket-meta-info .dashicons {
    color: var(--cas-grey-400);
    font-size: 18px;
    width: 18px;
    height: 18px;
}

.cas-ticket-header-actions {
    display: flex;
    gap: 10px;
}

.cas-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    font-size: 14px;
    font-weight: 600;
    border-radius: var(--cas-border-radius);
    cursor: pointer;
    transition: all 0.2s ease;
    border: 2px solid transparent;
    text-decoration: none;
}

.cas-btn .dashicons {
    font-size: 18px;
    width: 18px;
    height: 18px;
}

.cas-btn-primary {
    background: var(--cas-primary);
    color: #ffffff;
    border-color: var(--cas-primary);
}

.cas-btn-primary:hover {
    background: var(--cas-primary-dark);
    transform: translateY(-2px);
    box-shadow: var(--cas-shadow);
}

.cas-btn-secondary {
    background: var(--cas-grey-100);
    color: var(--cas-grey-700);
    border-color: var(--cas-grey-300);
}

.cas-btn-secondary:hover {
    background: var(--cas-grey-200);
    border-color: var(--cas-grey-400);
}

.cas-btn-sm {
    padding: 8px 16px;
    font-size: 13px;
}

/* =============================================================================
   Messages Thread
   ============================================================================= */

.cas-ticket-thread {
    display: flex;
    flex-direction: column;
    gap: 20px;
    margin-bottom: 30px;
}

.cas-ticket-message {
    display: flex;
    gap: 16px;
    padding: 24px;
    background: #ffffff;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    transition: all 0.2s ease;
}

.cas-ticket-message:hover {
    box-shadow: var(--cas-shadow);
}

.cas-ticket-message.first-message {
    background: var(--cas-primary-light);
    border-color: var(--cas-primary);
}

.cas-ticket-message.admin-message {
    background: var(--cas-grey-50);
}

.cas-ticket-message.admin-message .cas-message-avatar {
    background: var(--cas-primary);
}

.cas-ticket-message.customer-message .cas-message-avatar {
    background: var(--cas-success);
}

.cas-message-avatar {
    width: 48px;
    height: 48px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    box-shadow: var(--cas-shadow);
}

.cas-message-avatar .dashicons {
    color: #ffffff;
    font-size: 24px;
    width: 24px;
    height: 24px;
}

.cas-message-content {
    flex: 1;
    min-width: 0;
}

.cas-message-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.cas-message-author {
    font-weight: 700;
    color: var(--cas-grey-900);
    font-size: 15px;
}

.cas-message-badge {
    padding: 4px 10px;
    background: var(--cas-primary);
    color: #ffffff;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.cas-message-time {
    color: var(--cas-grey-500);
    font-size: 13px;
    margin-left: auto;
}

.cas-message-body {
    color: var(--cas-grey-800);
    line-height: 1.7;
    font-size: 15px;
    word-wrap: break-word;
}

.cas-message-attachments {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--cas-grey-200);
}

.cas-attachments-label {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    font-weight: 600;
    color: var(--cas-grey-700);
    margin-bottom: 12px;
}

.cas-attachments-label .dashicons {
    color: var(--cas-grey-500);
    font-size: 16px;
    width: 16px;
    height: 16px;
}

.cas-attachments-gallery {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
}

/* Image thumbnails */
.cas-attachment-thumb {
    position: relative;
    display: block;
    width: 80px;
    height: 80px;
    border-radius: 10px;
    overflow: hidden;
    border: 2px solid var(--cas-grey-200);
    transition: all 0.2s ease;
}

.cas-attachment-thumb:hover {
    border-color: var(--cas-primary);
    transform: scale(1.05);
    box-shadow: var(--cas-shadow-lg);
}

.cas-attachment-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.cas-attachment-thumb .cas-zoom-icon {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transition: opacity 0.2s ease;
}

.cas-attachment-thumb:hover .cas-zoom-icon {
    opacity: 1;
}

.cas-attachment-thumb .cas-zoom-icon .dashicons {
    color: #fff;
    font-size: 24px;
    width: 24px;
    height: 24px;
}

/* File attachments */
.cas-attachment-file {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    background: var(--cas-grey-50);
    border: 2px solid var(--cas-grey-200);
    border-radius: 10px;
    text-decoration: none;
    color: var(--cas-grey-800);
    transition: all 0.2s ease;
}

.cas-attachment-file:hover {
    background: #fff;
    border-color: var(--cas-primary);
    box-shadow: var(--cas-shadow);
    transform: translateY(-2px);
}

.cas-attachment-file .cas-file-icon {
    font-size: 28px;
    width: 28px;
    height: 28px;
    color: var(--cas-grey-500);
}

.cas-attachment-file .cas-file-details {
    display: flex;
    flex-direction: column;
}

.cas-attachment-file .cas-file-name {
    font-weight: 600;
    font-size: 13px;
    max-width: 150px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: var(--cas-grey-800);
}

.cas-attachment-file .cas-file-size {
    font-size: 11px;
    color: var(--cas-grey-500);
}

/* Lightbox */
.cas-lightbox-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.92);
    z-index: 100000;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transition: opacity 0.3s ease;
}

.cas-lightbox-overlay.is-visible {
    opacity: 1;
}

.cas-lightbox-content {
    position: relative;
    max-width: 90vw;
    max-height: 90vh;
    transform: scale(0.9);
    transition: transform 0.3s ease;
}

.cas-lightbox-overlay.is-visible .cas-lightbox-content {
    transform: scale(1);
}

.cas-lightbox-content img {
    max-width: 100%;
    max-height: 85vh;
    border-radius: 12px;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.5);
}

.cas-lightbox-close {
    position: absolute;
    top: -50px;
    right: 0;
    background: transparent;
    border: none;
    color: #fff;
    font-size: 36px;
    cursor: pointer;
    padding: 10px;
    opacity: 0.8;
    transition: opacity 0.2s ease, transform 0.2s ease;
}

.cas-lightbox-close:hover {
    opacity: 1;
    transform: scale(1.1);
    background: transparent;
    color: #fff;
}

/* Gallery Navigation Buttons */
.cas-lightbox-prev,
.cas-lightbox-next {
    position: fixed;
    top: 50%;
    transform: translateY(-50%);
    background: rgba(255, 255, 255, 0.15);
    border: none;
    color: #fff;
    width: 50px;
    height: 50px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0.8;
    transition: all 0.2s ease;
    z-index: 100001;
}

.cas-lightbox-prev {
    left: 30px;
}

.cas-lightbox-next {
    right: 30px;
}

.cas-lightbox-prev:hover,
.cas-lightbox-next:hover {
    opacity: 1;
    background: #1180e8;
    transform: translateY(-50%) scale(1.1);
}

.cas-lightbox-prev:active,
.cas-lightbox-next:active,
.cas-lightbox-prev:focus,
.cas-lightbox-next:focus {
    background: #1180e8 !important;
    outline: none;
    box-shadow: none;
}

.cas-lightbox-prev .dashicons,
.cas-lightbox-next .dashicons {
    font-size: 28px;
    width: 28px;
    height: 28px;
}

/* Lightbox Footer */
.cas-lightbox-footer {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    margin-top: 16px;
}

.cas-lightbox-caption {
    text-align: center;
    color: #fff;
    font-size: 14px;
    opacity: 0.9;
    font-weight: 500;
}

.cas-lightbox-counter {
    color: rgba(255, 255, 255, 0.7);
    font-size: 13px;
    font-weight: 500;
}

/* Responsive lightbox navigation */
@media screen and (max-width: 900px) {
    .cas-lightbox-prev {
        left: 15px;
    }

    .cas-lightbox-next {
        right: 15px;
    }

    .cas-lightbox-prev,
    .cas-lightbox-next {
        background: rgba(0, 0, 0, 0.5);
        width: 44px;
        height: 44px;
    }

    .cas-lightbox-prev:hover,
    .cas-lightbox-next:hover,
    .cas-lightbox-prev:active,
    .cas-lightbox-next:active,
    .cas-lightbox-prev:focus,
    .cas-lightbox-next:focus {
        background: #1180e8 !important;
    }

    .cas-lightbox-prev .dashicons,
    .cas-lightbox-next .dashicons {
        font-size: 24px;
        width: 24px;
        height: 24px;
    }
}

/* =============================================================================
   Reply Form
   ============================================================================= */

.cas-ticket-reply-section {
    background: #ffffff;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    padding: 30px;
    box-shadow: var(--cas-shadow);
}

.cas-ticket-reply-section h3 {
    font-size: 20px;
    font-weight: 700;
    color: var(--cas-grey-900);
    margin: 0 0 20px 0;
}

.cas-form-group {
    margin-bottom: 24px;
}

.cas-form-group label {
    display: block;
    font-weight: 600;
    color: var(--cas-grey-700);
    margin-bottom: 8px;
    font-size: 14px;
}

.cas-form-control {
    width: 100%;
    padding: 14px 16px;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    font-size: 15px;
    font-family: inherit;
    transition: all 0.2s ease;
    background: var(--cas-grey-50);
}

.cas-form-control:focus {
    outline: none;
    border-color: var(--cas-primary);
    box-shadow: 0 0 0 3px var(--cas-primary-light);
    background: #ffffff;
}

.cas-form-control::placeholder {
    color: var(--cas-grey-400);
}

textarea.cas-form-control {
    resize: vertical;
    min-height: 150px;
    line-height: 1.6;
}

.cas-help-text {
    font-size: 12px;
    color: var(--cas-grey-500);
    font-weight: 400;
    margin-left: 6px;
}

/* =============================================================================
   File Upload Area
   ============================================================================= */

.cas-file-upload-area {
    border: 2px dashed var(--cas-grey-300);
    border-radius: var(--cas-border-radius);
    padding: 30px;
    text-align: center;
    cursor: pointer;
    transition: all 0.2s ease;
    background: var(--cas-grey-50);
}

.cas-file-upload-area:hover {
    border-color: var(--cas-primary);
    background: var(--cas-primary-light);
}

.cas-file-upload-area.drag-over {
    border-color: var(--cas-primary);
    background: var(--cas-primary-light);
    transform: scale(1.02);
}

.cas-file-upload-prompt {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 12px;
}

.cas-file-upload-prompt .dashicons {
    font-size: 48px;
    width: 48px;
    height: 48px;
    color: var(--cas-grey-400);
}

.cas-file-upload-prompt p {
    margin: 0;
    color: var(--cas-grey-600);
    font-size: 14px;
    font-weight: 600;
}

.cas-file-preview-list {
    margin-top: 16px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.cas-file-preview-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px;
    background: #ffffff;
    border: 2px solid var(--cas-grey-200);
    border-radius: 8px;
    text-align: left;
}

.cas-file-preview-item .dashicons {
    color: var(--cas-primary);
    font-size: 24px;
    width: 24px;
    height: 24px;
}

.cas-file-name {
    flex: 1;
    font-size: 13px;
    font-weight: 600;
    color: var(--cas-grey-700);
    word-break: break-all;
}

.cas-file-size {
    font-size: 12px;
    color: var(--cas-grey-500);
}

.cas-file-remove {
    background: none;
    border: none;
    padding: 4px;
    cursor: pointer;
    color: var(--cas-grey-400);
    border-radius: 4px;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
}

.cas-file-remove:hover {
    color: #0084ff;
    background: #e6f3ff;
}

.cas-file-remove .dashicons {
    font-size: 18px;
    width: 18px;
    height: 18px;
    color: inherit;
}

.cas-file-error {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #dc2626;
    padding: 12px 16px;
    border-radius: 8px;
    font-size: 13px;
    margin-top: 12px;
    line-height: 1.5;
}

.cas-allowed-types {
    display: block;
    margin-top: 8px;
    color: var(--cas-grey-500);
    font-size: 11px;
}

.cas-form-actions {
    display: flex;
    gap: 12px;
    margin-top: 24px;
}

.cas-form-actions button {
    flex: 0 0 auto;
}

/* =============================================================================
   Modal
   ============================================================================= */

.cas-modal {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    right: 0 !important;
    bottom: 0 !important;
    width: 100vw !important;
    height: 100vh !important;
    max-width: 100vw !important;
    min-width: 100vw !important;
    z-index: 9999999 !important;
    display: none !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px !important;
    isolation: isolate;
    box-sizing: border-box !important;
    background: transparent !important;
    border-radius: 0 !important;
    box-shadow: none !important;
}

#cas-create-ticket-modal.cas-modal {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    right: 0 !important;
    bottom: 0 !important;
    width: 100vw !important;
    height: 100vh !important;
    max-width: 100vw !important;
    min-width: 100vw !important;
    background: transparent !important;
    border-radius: 0 !important;
    box-shadow: none !important;
}

.cas-modal.is-visible {
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
}

.cas-modal-overlay {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
}

.cas-modal-content {
    position: relative;
    z-index: 10;
    background: #ffffff;
    border-radius: var(--cas-border-radius);
    max-width: 600px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    margin: auto;
}

.cas-modal-lg {
    max-width: 800px !important;
    width: 95% !important;
}

.cas-modal-header {
    padding: 24px 30px;
    border-bottom: 2px solid var(--cas-grey-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    background: linear-gradient(135deg, var(--cas-primary-light) 0%, #ffffff 100%);
}

.cas-modal-header h2 {
    margin: 0;
    font-size: 24px;
    font-weight: 700;
    color: var(--cas-grey-900);
}

.cas-modal-close {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--cas-grey-100);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
}

.cas-modal-close:hover {
    background: var(--cas-danger);
    transform: rotate(90deg);
}

.cas-modal-close .dashicons {
    color: var(--cas-grey-700);
    font-size: 20px;
    width: 20px;
    height: 20px;
}

.cas-modal-close:hover .dashicons {
    color: #ffffff;
}

.cas-modal-body {
    padding: 30px;
}

.cas-modal-footer {
    padding: 20px 30px;
    border-top: 2px solid var(--cas-grey-200);
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    background: var(--cas-grey-50);
}

body.cas-modal-open {
    overflow: hidden !important;
}

/* Ensure modal content is above overlay */
.cas-modal .cas-modal-overlay {
    z-index: 1;
}

.cas-modal .cas-modal-content {
    z-index: 2;
}

/* =============================================================================
   Alerts & Messages
   ============================================================================= */

.cas-alert {
    padding: 16px 20px;
    border-radius: var(--cas-border-radius);
    margin: 16px 0;
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 14px;
    font-weight: 600;
    border: 2px solid;
}

.cas-alert .dashicons {
    font-size: 20px;
    width: 20px;
    height: 20px;
    flex-shrink: 0;
}

.cas-alert-success {
    background: var(--cas-success-light);
    color: var(--cas-success);
    border-color: var(--cas-success);
}

.cas-alert-error {
    background: var(--cas-danger-light);
    color: var(--cas-danger);
    border-color: var(--cas-danger);
}

.cas-alert-info {
    background: var(--cas-primary-light);
    color: var(--cas-primary);
    border-color: var(--cas-primary);
}

.cas-alert-warning {
    background: var(--cas-warning-light);
    color: var(--cas-warning);
    border-color: var(--cas-warning);
}

.cas-required {
    color: var(--cas-danger);
    margin-left: 2px;
}

/* =============================================================================
   Animations
   ============================================================================= */

@keyframes spin {
    from {
        transform: rotate(0deg);
    }
    to {
        transform: rotate(360deg);
    }
}

.spin {
    animation: spin 1s linear infinite;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.cas-ticket-message,
.cas-ticket-item {
    animation: fadeIn 0.3s ease;
}

/* =============================================================================
   Responsive Design
   ============================================================================= */

@media screen and (max-width: 992px) {
    .cas-support-container {
        grid-template-columns: 1fr;
    }

    .cas-tickets-sidebar {
        position: static;
        max-height: none;
    }

    .cas-ticket-header {
        flex-direction: column;
    }

    .cas-ticket-header-actions {
        width: 100%;
        justify-content: stretch;
    }

    .cas-ticket-header-actions button {
        flex: 1;
    }
}

@media screen and (max-width: 640px) {
    .cas-support-page {
        padding: 12px;
    }

    .cas-support-header h1 {
        font-size: 24px;
    }

    .cas-ticket-title {
        font-size: 20px;
        flex-direction: column;
        align-items: flex-start;
    }

    .cas-ticket-message {
        flex-direction: column;
    }

    .cas-message-avatar {
        width: 40px;
        height: 40px;
    }

    .cas-modal-content {
        max-width: 100% !important;
        width: 100% !important;
        border-radius: 0;
        margin: 0;
        max-height: 100vh;
    }

    .cas-modal {
        padding: 0;
    }

    .cas-modal-lg {
        max-width: 100% !important;
        width: 100% !important;
    }

    .cas-form-actions {
        flex-direction: column;
    }

    .cas-form-actions button {
        width: 100%;
    }

    .cas-tickets-filters {
        flex-direction: column;
    }
}

/* =============================================================================
   Guest Portal Styles
   ============================================================================= */

.cas-guest-portal-wrapper {
    max-width: 1000px;
    margin: 0 auto;
    padding: 40px 20px;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
}

.cas-guest-portal-wrapper .cas-support-header {
    text-align: center;
    margin-bottom: 40px;
    padding: 40px 30px;
    background: linear-gradient(135deg, var(--cas-primary) 0%, var(--cas-primary-dark) 100%);
    border-radius: var(--cas-border-radius);
    box-shadow: var(--cas-shadow-lg);
}

.cas-guest-portal-wrapper .cas-support-header h1 {
    font-size: 36px;
    font-weight: 700;
    color: #ffffff;
    margin: 0 0 16px 0;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 14px;
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.cas-guest-portal-wrapper .cas-support-header h1 .dashicons {
    font-size: 44px;
    width: 44px;
    height: 44px;
    color: #ffffff;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 50%;
    padding: 10px;
}

.cas-guest-portal-wrapper .cas-support-description {
    font-size: 18px;
    color: rgba(255, 255, 255, 0.95);
    margin: 0;
    line-height: 1.6;
    text-shadow: 0 1px 2px rgba(0, 0, 0, 0.1);
}

.cas-guest-portal-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 30px;
}

.cas-portal-card {
    background: #ffffff;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    padding: 30px;
    box-shadow: var(--cas-shadow);
    transition: all 0.3s ease;
}

.cas-portal-card:hover {
    border-color: var(--cas-primary);
    box-shadow: var(--cas-shadow-lg);
    transform: translateY(-4px);
}

.cas-portal-card h2 {
    font-size: 22px;
    font-weight: 700;
    color: var(--cas-grey-900);
    margin: 0 0 8px 0;
    display: flex;
    align-items: center;
    gap: 10px;
}

.cas-portal-card h2::before {
    content: '';
    display: inline-block;
    width: 4px;
    height: 24px;
    background: var(--cas-primary);
    border-radius: 2px;
}

.cas-portal-card > p {
    font-size: 15px;
    color: var(--cas-grey-600);
    margin: 0 0 24px 0;
    padding-left: 14px;
}

.cas-guest-form .cas-form-group {
    margin-bottom: 20px;
}

.cas-guest-form .cas-form-group label {
    display: block;
    font-weight: 600;
    color: var(--cas-grey-700);
    margin-bottom: 8px;
    font-size: 14px;
}

.cas-guest-form .cas-form-control {
    width: 100%;
    padding: 14px 16px;
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    font-size: 15px;
    font-family: inherit;
    transition: all 0.2s ease;
    background: var(--cas-grey-50);
    box-sizing: border-box;
}

.cas-guest-form .cas-form-control:focus {
    outline: none;
    border-color: var(--cas-primary);
    box-shadow: 0 0 0 3px var(--cas-primary-light);
    background: #ffffff;
}

.cas-guest-form .cas-form-control::placeholder {
    color: var(--cas-grey-400);
}

.cas-guest-form textarea.cas-form-control {
    resize: vertical;
    min-height: 120px;
    line-height: 1.6;
}

.cas-guest-form .cas-btn {
    width: 100%;
    padding: 14px 24px;
    font-size: 16px;
    font-weight: 600;
    margin-top: 8px;
}

.cas-guest-form .cas-btn .dashicons {
    font-size: 20px;
    width: 20px;
    height: 20px;
}

/* Guest Ticket View */
.cas-guest-ticket-view {
    max-width: 900px;
    margin: 0 auto;
}

.cas-guest-ticket-back {
    margin-bottom: 24px;
}

.cas-guest-ticket-back a {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    background: var(--cas-grey-100);
    color: var(--cas-grey-700);
    text-decoration: none;
    border-radius: var(--cas-border-radius);
    font-weight: 600;
    transition: all 0.2s ease;
    border: 2px solid transparent;
}

.cas-guest-ticket-back a:hover {
    background: var(--cas-grey-200);
    border-color: var(--cas-grey-300);
    transform: translateX(-4px);
}

/* Responsive Guest Portal */
@media screen and (max-width: 768px) {
    .cas-guest-portal-wrapper {
        padding: 20px 16px;
    }

    .cas-guest-portal-wrapper .cas-support-header {
        padding: 30px 20px;
    }

    .cas-guest-portal-wrapper .cas-support-header h1 {
        font-size: 28px;
        flex-direction: column;
        gap: 12px;
    }

    .cas-guest-portal-grid {
        grid-template-columns: 1fr;
        gap: 20px;
    }

    .cas-portal-card {
        padding: 24px;
    }

    .cas-portal-card h2 {
        font-size: 20px;
    }
}

/* =============================================================================
   Inline Ticket View (AJAX-loaded in main content area)
   ============================================================================= */

/* Loading State */
.cas-ticket-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 60px 20px;
    color: var(--cas-grey-500);
}

.cas-ticket-loading .dashicons {
    font-size: 48px;
    width: 48px;
    height: 48px;
    color: var(--cas-primary);
    margin-bottom: 16px;
}

.cas-ticket-loading p {
    font-size: 16px;
    font-weight: 600;
}

/* Active Ticket in Sidebar */
.cas-ticket-item.active {
    background: var(--cas-primary-light);
    border-color: var(--cas-primary);
    box-shadow: 0 0 0 3px rgba(0, 132, 255, 0.15);
}

.cas-ticket-item.active::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 4px;
    background: var(--cas-primary);
    border-radius: 4px 0 0 4px;
}

.cas-ticket-item {
    position: relative;
}

/* Inline Ticket View Container */
.cas-ticket-view-container {
    background: #ffffff;
    border-radius: var(--cas-border-radius);
    box-shadow: var(--cas-shadow);
    overflow: hidden;
    width: 100%;
    padding: 20px;
    box-sizing: border-box;
}

.cas-ticket-view-inline {
    padding: 0;
    width: 100%;
}

.cas-ticket-view-inline .cas-ticket-header {
    background: linear-gradient(135deg, var(--cas-primary-light) 0%, #ffffff 100%);
    padding: 24px 30px;
    border-bottom: 2px solid var(--cas-grey-200);
    display: flex;
    flex-direction: column;
    gap: 16px;
}

@media screen and (min-width: 768px) {
    .cas-ticket-view-inline .cas-ticket-header {
        flex-direction: row;
        align-items: flex-start;
        justify-content: space-between;
    }
}

.cas-ticket-view-inline .cas-ticket-header-main {
    flex: 1;
}

.cas-ticket-view-inline .cas-ticket-title {
    font-size: 22px;
    font-weight: 700;
    color: var(--cas-grey-900);
    margin: 0 0 12px 0;
    line-height: 1.4;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 12px;
}

.cas-ticket-view-inline .cas-ticket-id-badge {
    background: var(--cas-primary);
    color: #ffffff;
    padding: 4px 12px;
    border-radius: 6px;
    font-size: 14px;
    font-weight: 700;
    white-space: nowrap;
}

.cas-ticket-view-inline .cas-ticket-meta-info {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 16px;
}

.cas-ticket-view-inline .cas-ticket-created,
.cas-ticket-view-inline .cas-ticket-updated {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: var(--cas-grey-500);
}

.cas-ticket-view-inline .cas-ticket-created .dashicons,
.cas-ticket-view-inline .cas-ticket-updated .dashicons {
    font-size: 16px;
    width: 16px;
    height: 16px;
}

.cas-ticket-view-inline .cas-ticket-header-actions {
    display: flex;
    gap: 10px;
    flex-shrink: 0;
}

.cas-ticket-view-inline .cas-ticket-thread {
    padding: 24px 30px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.cas-ticket-view-inline .cas-ticket-reply-section {
    margin: 0 30px 30px 30px;
    background: var(--cas-grey-50);
    border: 2px solid var(--cas-grey-200);
    border-radius: var(--cas-border-radius);
    padding: 24px;
}

.cas-ticket-view-inline .cas-ticket-reply-section h3 {
    font-size: 18px;
    font-weight: 700;
    color: var(--cas-grey-900);
    margin: 0 0 16px 0;
}

.cas-ticket-view-inline .cas-alert {
    margin: 0 30px 20px 30px;
}

/* Ticket Message Styling (inline view) */
.cas-ticket-view-inline .cas-ticket-message {
    display: flex;
    gap: 16px;
    padding: 20px;
    background: var(--cas-grey-50);
    border-radius: var(--cas-border-radius);
    border: 1px solid var(--cas-grey-200);
}

.cas-ticket-view-inline .cas-ticket-message.admin-message {
    background: var(--cas-primary-light);
    border-color: rgba(0, 132, 255, 0.2);
}

.cas-ticket-view-inline .cas-ticket-message.first-message {
    background: #ffffff;
    border: 2px solid var(--cas-grey-300);
}

.cas-ticket-view-inline .cas-message-avatar {
    flex-shrink: 0;
    width: 44px;
    height: 44px;
    background: var(--cas-grey-200);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.cas-ticket-view-inline .cas-ticket-message.admin-message .cas-message-avatar {
    background: var(--cas-primary);
}

.cas-ticket-view-inline .cas-message-avatar .dashicons {
    font-size: 22px;
    width: 22px;
    height: 22px;
    color: var(--cas-grey-600);
}

.cas-ticket-view-inline .cas-ticket-message.admin-message .cas-message-avatar .dashicons {
    color: #ffffff;
}

.cas-ticket-view-inline .cas-message-content {
    flex: 1;
    min-width: 0;
}

.cas-ticket-view-inline .cas-message-header {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
}

.cas-ticket-view-inline .cas-message-author {
    font-size: 15px;
    font-weight: 700;
    color: var(--cas-grey-900);
}

.cas-ticket-view-inline .cas-message-badge {
    background: var(--cas-primary);
    color: #ffffff;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.cas-ticket-view-inline .cas-message-time {
    font-size: 12px;
    color: var(--cas-grey-500);
}

.cas-ticket-view-inline .cas-message-body {
    font-size: 14px;
    line-height: 1.7;
    color: var(--cas-grey-700);
}

.cas-ticket-view-inline .cas-message-attachments {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--cas-grey-200);
}

.cas-ticket-view-inline .cas-attachments-label {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    font-weight: 600;
    color: var(--cas-grey-600);
    margin-bottom: 12px;
}

.cas-ticket-view-inline .cas-attachments-gallery {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
}

.cas-ticket-view-inline .cas-attachment-thumb {
    position: relative;
    width: 80px;
    height: 80px;
    border-radius: 8px;
    overflow: hidden;
    border: 2px solid var(--cas-grey-200);
    transition: all 0.2s ease;
}

.cas-ticket-view-inline .cas-attachment-thumb:hover {
    border-color: var(--cas-primary);
    transform: scale(1.05);
}

.cas-ticket-view-inline .cas-attachment-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.cas-ticket-view-inline .cas-zoom-icon {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    transition: opacity 0.2s ease;
}

.cas-ticket-view-inline .cas-attachment-thumb:hover .cas-zoom-icon {
    opacity: 1;
}

.cas-ticket-view-inline .cas-zoom-icon .dashicons {
    color: #ffffff;
    font-size: 24px;
}

.cas-ticket-view-inline .cas-attachment-file {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    background: #ffffff;
    border: 2px solid var(--cas-grey-200);
    border-radius: 8px;
    text-decoration: none;
    transition: all 0.2s ease;
}

.cas-ticket-view-inline .cas-attachment-file:hover {
    border-color: var(--cas-primary);
    background: var(--cas-primary-light);
}

.cas-ticket-view-inline .cas-file-icon {
    font-size: 24px;
    color: var(--cas-primary);
}

.cas-ticket-view-inline .cas-file-details {
    display: flex;
    flex-direction: column;
}

.cas-ticket-view-inline .cas-file-details .cas-file-name {
    font-size: 13px;
    font-weight: 600;
    color: var(--cas-grey-800);
}

.cas-ticket-view-inline .cas-file-details .cas-file-size {
    font-size: 11px;
    color: var(--cas-grey-500);
}

/* Responsive Inline View */
@media screen and (max-width: 768px) {
    .cas-ticket-view-inline .cas-ticket-header {
        padding: 20px;
    }

    .cas-ticket-view-inline .cas-ticket-title {
        font-size: 18px;
    }

    .cas-ticket-view-inline .cas-ticket-thread {
        padding: 16px;
    }

    .cas-ticket-view-inline .cas-ticket-message {
        flex-direction: column;
        gap: 12px;
        padding: 16px;
    }

    .cas-ticket-view-inline .cas-message-avatar {
        width: 36px;
        height: 36px;
    }

    .cas-ticket-view-inline .cas-message-avatar .dashicons {
        font-size: 18px;
        width: 18px;
        height: 18px;
    }

    .cas-ticket-view-inline .cas-ticket-reply-section {
        margin: 0 16px 16px 16px;
        padding: 16px;
    }

    .cas-ticket-view-inline .cas-alert {
        margin: 0 16px 16px 16px;
    }
}

/* Spin animation for loading states */
@keyframes spin {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

.spin {
    animation: spin 1s linear infinite;
}