/**
 * Support Widget Styles
 * Floating chat widget with mixed voice/text support
 * Uses the SAME mixed chat interface as customer chat
 */

/* Widget Container */
.cas-support-widget {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 99999;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;
    font-size: 14px;
    line-height: 1.5;
}

/* ========================================
 * Self-Contained Support Widget Styles
 * ======================================== */

/* Chat container fills the widget window */
.cas-sw-chat-container {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
    overflow: hidden;
}

/* Voice status bar */
.cas-sw-voice-status {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: #f8f9fa;
    border-bottom: 1px solid #e5e5e5;
    flex-shrink: 0;
}

/* Transcript scrollable area */
.cas-sw-transcript {
    flex: 1;
    overflow-y: auto;
    padding: 12px;
    min-height: 150px;
}

/* Welcome message */
.cas-sw-welcome {
    text-align: center;
    padding: 20px;
    color: #666;
}

.cas-sw-welcome p:first-child {
    font-size: 16px;
    font-weight: 500;
    color: #333;
    margin: 0 0 8px 0;
}

.cas-sw-hint {
    font-size: 13px;
    color: #888;
    margin: 0;
}

/* Voice controls */
.cas-sw-controls {
    display: flex;
    gap: 8px;
    padding: 8px 12px;
    background: #f8f9fa;
    border-top: 1px solid #e5e5e5;
    flex-shrink: 0;
}

.cas-sw-mic-toggle,
.cas-sw-speaker-toggle {
    flex: 1;
    padding: 10px;
    border-radius: 8px;
    border: none;
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
}

.cas-sw-mic-toggle svg,
.cas-sw-speaker-toggle svg {
    stroke: #fff;
}

.cas-sw-mic-toggle:hover,
.cas-sw-speaker-toggle:hover {
    transform: translateY(-1px);
    box-shadow: 0 2px 8px rgba(0, 132, 255, 0.3);
}

.cas-sw-mic-toggle.muted,
.cas-sw-speaker-toggle.muted {
    background: linear-gradient(135deg, #e74c3c 0%, #c0392b 100%);
}

.cas-sw-mic-toggle.muted:hover,
.cas-sw-speaker-toggle.muted:hover {
    box-shadow: 0 2px 8px rgba(231, 76, 60, 0.3);
}

/* Toggle icon visibility */
.cas-sw-mic-toggle .cas-sw-mic-on,
.cas-sw-speaker-toggle .cas-sw-speaker-on {
    display: block;
}

.cas-sw-mic-toggle .cas-sw-mic-off,
.cas-sw-speaker-toggle .cas-sw-speaker-off {
    display: none;
}

.cas-sw-mic-toggle.muted .cas-sw-mic-on,
.cas-sw-speaker-toggle.muted .cas-sw-speaker-on {
    display: none;
}

.cas-sw-mic-toggle.muted .cas-sw-mic-off,
.cas-sw-speaker-toggle.muted .cas-sw-speaker-off {
    display: block;
}

/* Inactivity countdown display on end button */
.cas-sw-end-session {
    position: relative;
}

.cas-sw-end-session[data-countdown]::after {
    content: attr(data-countdown);
    position: absolute;
    top: -8px;
    right: -8px;
    background: #FF3B30;
    color: #fff;
    font-size: 11px;
    font-weight: bold;
    min-width: 20px;
    height: 20px;
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
    animation: pulse-countdown 1s ease-in-out infinite;
}

@keyframes pulse-countdown {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.1); }
}

.cas-sw-mic-toggle {
    position: relative;
}

/* Input area */
.cas-sw-input-area {
    display: flex;
    gap: 8px;
    padding: 10px 12px;
    background: #fafafa;
    border-top: 1px solid #e5e5e5;
    flex-shrink: 0;
}

.cas-sw-text-input {
    flex: 1;
    padding: 10px 14px;
    border: 1px solid #ddd;
    border-radius: 20px;
    font-size: 14px;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.cas-sw-text-input:focus {
    border-color: #0084FF;
    box-shadow: 0 0 0 3px rgba(0, 132, 255, 0.1);
}

.cas-sw-send-btn {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    transition: all 0.2s;
    flex-shrink: 0;
    padding: 0 !important;
}

.cas-sw-send-btn:hover {
    transform: scale(1.05);
}

.cas-sw-send-btn svg {
    width: 24px !important;
    height: 24px !important;
    margin-left: -5px;
}

/* Start button */
.cas-sw-start-btn {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    width: calc(100% - 24px);
    margin: 12px;
    padding: 14px 20px;
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    color: white;
    border: none;
    border-radius: 10px;
    font-size: 15px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s;
}

.cas-sw-start-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 132, 255, 0.4);
}

/* Start button icons */
.cas-sw-start-icon {
    flex-shrink: 0;
    stroke: #fff;
}

.cas-sw-start-text {
    margin-left: 8px;
}

/* End session button - subtle pill with red glow */
.cas-sw-end-session {
    margin-left: auto;
    background: rgba(220, 53, 69, 0.08);
    color: #c0392b;
    border: 1px solid rgba(220, 53, 69, 0.25);
    border-radius: 14px;
    padding: 4px 10px;
    font-size: 11px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.2s ease;
    box-shadow: 0 0 8px rgba(220, 53, 69, 0.15);
    display: inline-block;
    white-space: nowrap;
}

.cas-sw-end-session:hover {
    background: rgba(220, 53, 69, 0.12);
    border-color: rgba(220, 53, 69, 0.4);
    box-shadow: 0 0 12px rgba(220, 53, 69, 0.25);
}

.cas-sw-end-session:active {
    background: rgba(220, 53, 69, 0.18);
}

.cas-sw-end-session .cas-sw-end-icon {
    display: inline-block;
    vertical-align: middle;
    margin-right: 4px;
}

.cas-sw-end-session .cas-sw-end-text {
    display: inline-block;
    vertical-align: middle;
}

/* Notice */
.cas-sw-notice {
    padding: 6px 12px;
    background: #e3f2fd;
    font-size: 11px;
    text-align: center;
    color: #1565c0;
    flex-shrink: 0;
}

/* Message bubbles */
.cas-sw-message {
    margin-bottom: 10px;
    padding: 10px 14px;
    border-radius: 12px;
    word-wrap: break-word;
    animation: cas-sw-message-in 0.3s ease;
}

@keyframes cas-sw-message-in {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

.cas-sw-message-user {
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    color: white;
    margin-left: 15%;
    border-bottom-right-radius: 4px;
}

.cas-sw-message-assistant {
    background: #f0f2f5;
    color: #1a1a1a;
    margin-right: 15%;
    border-bottom-left-radius: 4px;
}

.cas-sw-message-system {
    background: #e8f4fd;
    color: #0066cc;
    text-align: center;
    font-size: 12px;
    padding: 6px 12px;
}

.cas-sw-timestamp {
    font-size: 10px;
    color: rgba(255, 255, 255, 0.7);
    margin-top: 4px;
    text-align: right;
}

.cas-sw-message-assistant .cas-sw-timestamp,
.cas-sw-message-system .cas-sw-timestamp {
    color: #888;
}

/* Voice indicator */
.cas-sw-voice-indicator {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: #ccc;
    flex-shrink: 0;
}

.cas-sw-voice-indicator.ready {
    background: #999;
}

.cas-sw-voice-indicator.listening {
    background: #2196f3;
    animation: cas-sw-pulse 1.5s infinite;
}

.cas-sw-voice-indicator.speaking {
    background: #ff9800;
    animation: cas-sw-pulse 0.8s infinite;
}

.cas-sw-voice-indicator.warning {
    background: #FF3B30;
    animation: cas-sw-pulse 0.5s infinite;
}

.cas-sw-voice-indicator.processing {
    background: #9c27b0;
    animation: cas-sw-pulse 1s infinite;
}

.cas-sw-voice-indicator.connecting {
    background: rgb(76, 175, 80);
    animation: cas-sw-pulse 1s infinite;
}

.cas-sw-voice-indicator.error {
    background: #f44336;
}

@keyframes cas-sw-pulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.6; transform: scale(1.15); }
}

.cas-sw-status-text {
    font-size: 12px;
    color: #666;
    flex: 1;
}

/* Trigger Button */
.cas-support-trigger {
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 4px 12px rgba(0, 132, 255, 0.4);
    transition: all 0.3s ease;
    color: white;
}

.cas-support-trigger:hover {
    transform: scale(1.05);
    box-shadow: 0 6px 16px rgba(0, 132, 255, 0.5);
}

.cas-support-trigger svg {
    width: 24px;
    height: 24px;
}

.cas-support-trigger .cas-icon-close {
    display: none;
}

.cas-support-widget:not(.cas-support-widget-closed) .cas-support-trigger .cas-icon-chat {
    display: none;
}

.cas-support-widget:not(.cas-support-widget-closed) .cas-support-trigger .cas-icon-close {
    display: block;
}

/* Chat Window */
.cas-support-window {
    position: absolute;
    bottom: 70px;
    right: 0;
    width: 380px;
    max-width: calc(100vw - 40px);
    height: 520px;
    max-height: calc(100vh - 120px);
    background: #ffffff;
    border-radius: 16px;
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.15);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    opacity: 1;
    transform: translateY(0) scale(1);
    transition: all 0.3s ease;
}

.cas-support-widget-closed .cas-support-window {
    opacity: 0;
    transform: translateY(20px) scale(0.95);
    pointer-events: none;
}

/* Header */
.cas-support-header {
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    color: white;
    padding: 14px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-shrink: 0;
}

.cas-support-title {
    display: flex;
    align-items: center;
    gap: 10px;
    font-weight: 600;
    font-size: 15px;
}

.cas-support-minimize {
    background: none;
    border: none;
    color: white;
    cursor: pointer;
    padding: 4px;
    border-radius: 4px;
    opacity: 0.8;
    transition: opacity 0.2s;
}

.cas-support-minimize:hover {
    opacity: 1;
    background: rgba(255, 255, 255, 0.1);
}

/* Voice Status Bar */
.cas-support-voice-status {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 16px;
    background: #f8f9fa;
    border-bottom: 1px solid #e5e5e5;
    flex-shrink: 0;
}

.cas-support-voice-indicator {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background: #ccc;
    transition: all 0.3s ease;
}

.cas-support-voice-indicator.ready {
    background: #4caf50;
}

.cas-support-voice-indicator.listening {
    background: #2196f3;
    animation: cas-pulse 1.5s infinite;
}

.cas-support-voice-indicator.speaking {
    background: #ff9800;
    animation: cas-pulse 0.8s infinite;
}

.cas-support-voice-indicator.connecting {
    background: #9e9e9e;
    animation: cas-pulse 1s infinite;
}

.cas-support-voice-indicator.error,
.cas-support-voice-indicator.disconnected {
    background: #f44336;
}

@keyframes cas-pulse {
    0%, 100% {
        opacity: 1;
        transform: scale(1);
    }
    50% {
        opacity: 0.6;
        transform: scale(1.1);
    }
}

.cas-support-status-text {
    font-size: 12px;
    color: #666;
}

/* Messages Area */
.cas-support-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

/* Welcome Message */
.cas-support-welcome {
    text-align: center;
    padding: 20px;
    color: #666;
}

.cas-support-welcome p:first-child {
    font-size: 16px;
    font-weight: 500;
    color: #333;
    margin: 0 0 8px 0;
}

.cas-support-hint {
    font-size: 13px;
    color: #888;
    margin: 0;
}

/* Message Bubbles */
.cas-support-message {
    max-width: 85%;
    padding: 10px 14px;
    border-radius: 16px;
    word-wrap: break-word;
    animation: cas-message-in 0.3s ease;
}

@keyframes cas-message-in {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.cas-support-message-user {
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.cas-support-message-assistant {
    background: #f0f2f5;
    color: #1a1a1a;
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

.cas-support-message-system {
    background: #e8f4fd;
    color: #0066cc;
    align-self: center;
    text-align: center;
    padding: 6px 12px;
    border-radius: 12px;
    max-width: 100%;
}

.cas-support-message-system small {
    font-size: 11px;
}

/* Typing Indicator */
.cas-support-typing {
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 12px 16px;
    background: #f0f2f5;
    border-radius: 16px;
    border-bottom-left-radius: 4px;
    align-self: flex-start;
}

.cas-support-typing-dot {
    width: 8px;
    height: 8px;
    background: #999;
    border-radius: 50%;
    animation: cas-typing-bounce 1.4s infinite ease-in-out both;
}

.cas-support-typing-dot:nth-child(1) { animation-delay: -0.32s; }
.cas-support-typing-dot:nth-child(2) { animation-delay: -0.16s; }
.cas-support-typing-dot:nth-child(3) { animation-delay: 0s; }

@keyframes cas-typing-bounce {
    0%, 80%, 100% {
        transform: scale(0.8);
        opacity: 0.5;
    }
    40% {
        transform: scale(1);
        opacity: 1;
    }
}

/* Input Area */
.cas-support-input-area {
    display: flex;
    padding: 12px;
    border-top: 1px solid #e5e5e5;
    background: #fafafa;
    gap: 8px;
    flex-shrink: 0;
    align-items: center;
}

/* Voice Controls */
.cas-support-voice-controls {
    display: flex;
    gap: 4px;
    flex-shrink: 0;
}

.cas-support-mic-toggle,
.cas-support-speaker-toggle {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: 1px solid #ddd;
    background: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    transition: all 0.2s;
}

.cas-support-mic-toggle:hover,
.cas-support-speaker-toggle:hover {
    background: #f0f0f0;
    border-color: #ccc;
}

.cas-support-mic-toggle.muted,
.cas-support-speaker-toggle.muted {
    background: #ffebee;
    border-color: #ef9a9a;
}

/* Input Form */
.cas-support-input-form {
    display: flex;
    flex: 1;
    gap: 8px;
}

.cas-support-input {
    flex: 1;
    border: 1px solid #e0e0e0;
    border-radius: 20px;
    padding: 10px 16px;
    font-size: 14px;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.cas-support-input:focus {
    border-color: #0084FF;
    box-shadow: 0 0 0 3px rgba(0, 132, 255, 0.1);
}

.cas-support-input::placeholder {
    color: #999;
}

.cas-support-send {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: linear-gradient(135deg, #0084FF 0%, #0066cc 100%);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    transition: all 0.2s;
    flex-shrink: 0;
}

.cas-support-send:hover {
    transform: scale(1.05);
}

.cas-support-send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
}

/* ConvAI Notice */
.cas-support-convai-notice {
    padding: 8px 16px;
    background: #e8f4fd;
    color: #0066cc;
    font-size: 11px;
    text-align: center;
    flex-shrink: 0;
}

/* Scrollbar */
.cas-support-messages::-webkit-scrollbar {
    width: 6px;
}

.cas-support-messages::-webkit-scrollbar-track {
    background: transparent;
}

.cas-support-messages::-webkit-scrollbar-thumb {
    background: #ccc;
    border-radius: 3px;
}

.cas-support-messages::-webkit-scrollbar-thumb:hover {
    background: #bbb;
}

/* Mobile Responsiveness */
@media (max-width: 480px) {
    .cas-support-widget {
        bottom: 10px;
        right: 10px;
    }

    .cas-support-trigger {
        width: 50px;
        height: 50px;
    }

    .cas-support-window {
        width: calc(100vw - 20px);
        height: calc(100vh - 80px);
        bottom: 65px;
        right: 0;
        border-radius: 12px;
    }

    .cas-support-voice-controls {
        display: none; /* Hide voice controls on mobile for cleaner UI */
    }
}

/* Dark mode support */
@media (prefers-color-scheme: dark) {
    .cas-support-window {
        background: #1e1e1e;
    }

    .cas-support-voice-status {
        background: #252525;
        border-bottom-color: #333;
    }

    .cas-support-status-text {
        color: #aaa;
    }

    .cas-support-message-assistant {
        background: #2d2d2d;
        color: #e0e0e0;
    }

    .cas-support-message-system {
        background: #1a3a5c;
        color: #64b5f6;
    }

    .cas-support-input-area {
        background: #252525;
        border-top-color: #333;
    }

    .cas-support-input {
        background: #1e1e1e;
        border-color: #444;
        color: #e0e0e0;
    }

    .cas-support-mic-toggle,
    .cas-support-speaker-toggle {
        background: #2d2d2d;
        border-color: #444;
        color: #e0e0e0;
    }

    .cas-support-mic-toggle:hover,
    .cas-support-speaker-toggle:hover {
        background: #3d3d3d;
    }

    .cas-support-convai-notice {
        background: #1a3a5c;
        color: #64b5f6;
    }

    .cas-support-welcome p:first-child {
        color: #e0e0e0;
    }
}